Track your order
Here's where your order is.
Every order gets email updates at each step — this page explains what they mean and when to worry (rarely).
- 1
Order confirmed
You get a confirmation email within minutes of checkout. No email? Check spam, then write to us.
- 2
Handed to the maker (1–3 business days)
We pass your order to the supplier who produces the piece. This is the quiet part — nothing to track yet.
- 3
Shipped, tracking emailed
The moment a label is scanned you get a tracking number by email. The link shows live carrier updates.
- 4
Delivered (7–15 business days total)
Most orders land inside this window. If a delay pushes past it, we email you a revised date and you may cancel for a full refund.
Tracking not moving?
Carrier scans can pause for 2–4 business days while a package crosses hubs — that's normal. If there's no movement for 5 business days, email support@keptcart.com with your order number and we'll chase the carrier for you. Full delivery terms are in the shipping policy.